Text Size: S M L

Quality Assurance Program

STI Inc. includes quality control (QC) activities into each Project Work Plan. Quality control activities are those that are focused on the overall quality of the deliverable being produced or services being provided. Quality control is the responsibility of the STI project manager and the specific person responsible for a deliverable or service.

STI focuses on quality assurance through prevention of defects rather than quality control through detection of defects. In other words, our goal is to move from “fixing the problem” to “fixing the cause.” To achieve that goal, STI employs a variety of quality control activities, which are dependent on the type of project or task undertaken or the service being provided. Some of the more common QC methods and activities we propose are:

Quality Assurance Audits. STI also uses quality audits to identify lessons learned to determine how to make things better for a project. Audits are about learning and sharing of information. Quality audits are formal reviews of what’s been completed within a project, what’s worked, and what didn’t work. The end result of the audit is to improve performance for the current project, other projects, or the entire organization. We will include audits at key intervals within the project schedule or they will be held without warning. Auditing is primarily a managerial process where we use various types to evaluate overall project performance for conformance to policy.